Tuesday, May 16, 2006


"They are doing what they have to and if they are happy doing it, more power to them."

Believe it or not, Donald Trump has a blog. On this blog, the man gives advice on business, thoughts on events, and economic analysis. In a recent entry, Donald Trump looks at the "Waiter Rule;" that how you treat a waiter or a waitress reveals a lot about your character:

You would be amazed at how poorly some people treat waiters and waitresses. They yell at them if they forget an order or spill a drink. They threaten to have them fired, or even demand to speak to a supervisor. Their actions speak volumes and reveal more about their character than anything they could say or do in the most impressive business meetings or boardrooms.

On the flip side are those who take everything in stride. They treat service people -- waiters, bellmen, security guards, secretaries -- with the same respect they would give the CEO of a huge corporation. Those are the kind of people I respond to because that's the kind of person I am.

This tip is also useful for dating: watch how your date treats other people, such as your friends, the waitress, the guy in line that's taking forever to write a check. That's the real person peeking out from around the dating persona they reveal to you.

Trump's site has commenters as well, and among the oddly sycophantic comments and flirting are these:

Dear Mr. Trump, I’m so glad you have put this subject matter in your blog. I am a ten year veteran of Hospitality, and I now treat waiters and waitresses with utterly grand respect, adulation, and calm. When they come to the table, ‘Bug-Eyed’ with that “Deer In Headlights” look, with that ever tight smile forced upon their face, as if they are a mechanical toy, forced to smile… I tell them the following: “Go ahead, and catch up with your other tables. Fill their waters, get their drinks, take their orders, or deliver their food. When you’ve gotten them all caught up, come on back, and we’ll be ready to order.” They can’t believe it. They are stunned, and I’m persistent. I smile, give them support, and reassure them, its really okay, and we’re happy to get a table to be served by them. Their whole body suddenly relaxes, they smile for real, and when we see them again, we get the best service you’d ever imagined. Why? Because they WANT to serve you, because you’ve given them a kindness not many people do or understand. “Giving Back,” is what its all about, and that’s my gift to the Service and Hospitality Industry, after ten years in college, getting my degree in Communications, and working every weekend or week, helping people enjoy their meal, or stay at the hotel, or area in general.

Hospitality is one of the hardest industry’s, stressful beyond anyone’s wildest means, and the intangible gift of service is well expected by those who just don’t have a clue. My most memorable chewing out by a guest was at the Anaheim Marriott in Anaheim CA, in the mid 1980’s, when a guest berated me for not getting him the manager after the first 5minutes he’d stormed into the restaurant. I’d performed all the Marriott SOP Standards, and exhausted them all, and still, no manager in sight after the restaurant had our morning slam/rush filling the establishment. The male guest of a party of 8 approached me and said, “What???!!! Marriott doesn’t hire anyone who graduated from high school???!!!” (I was in my 7th yr of college!) I looked at him, calmly, and all I could reply was, “Did you?” My manager eventually arrived, but not after a big blowing up by this guy.

No, I wasn’t fired, because management was pre-occupied on another situation, and I had no where to get help sooner. I couldn't leave my post, either. Marriorr SOP. This is why I give back to the Hospitality and Service Industry. It’s so critical in life, to give back and help others in life.
-by Anastacia Washer

When I was a small child, a member of my class was given the 'Student of the Year' award because she always smiled and said hello to everyone that she met- including the janitors. I wanted that award and was angry- but it was a lesson that I never forgot. Forty-five years later, I am a person who smiles and says hello to everyone- and it has made a difference in my life. Remember that the slightest thing that you do for one another can have the greatest impact. And a smile is a great thing.
-by Mary Rose Murrin

I agree you shouldn't treat people like they are a lower class because they don't have a credit card or an expense account. Nor should you assume because they wait on you they are stupid or uneducated. They are doing what they have to and if they are happy doing it, more power to them.
-by Hibiki

I work in the food service industry so I know first hand what it is like to be looked down upon and treated like a lover-class person. I know how to treat and respect those types of individuals who have to face those other inconciderate people out there. One thing that shows respect is a nice tip. Even if you feel you were a jerk but are embarassed to apologize, a good tip sometimes makes it understood.
-by Randy

What does it say in the leather bound good book, "do unto others as you would have them do to you"? I think it was the journalist/author George Plimpton who used to take on a specific job (airline pilot, hockey goalie, waiter etc.) for a period of time so that he could better write on that subject or position. It would do all the rude and obnoxious people good, to spend a little time as either waiters or waitresses, so that they might be more respectful of others.
-by Glenn Davies

I take it one step further; I believe everyone, no matter what station in life providence has afforded them by birth, should work in food service. Or, perhaps, some other customer service oriented job as well. My first job was fast food, followed by time in the parts/service department for Sears. These experiences have left an indelible mark on my life, dictating how I treat others that I interact with.
-by Scott Darpel

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Anna Venger said...

"This tip is also useful for dating: watch how your date treats other people, such as your friends, the waitress, the guy in line that's taking forever to write a check. That's the real person peeking out from around the dating persona they reveal to you."

So true. I broke up with guys for things like that. Of course the person you're dating is going to treat you well. But how will they treat you down the road? How they act toward others is a good clue.

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